商务英语回信范文(共5篇)思维导图

Dear Mr. MacDonald:

Providing quality customer service is a major priority of our company, however we understand that we sometimes fail to meet customer's satisfaction. It is a frustrating event for everyone when an order has been mishandled.

Please accept our sincerest apology for any inconvenience you may have incurred from your recent order. We hope your order has been fixed and any other problems have been resolved to your satisfaction. Also, for your information, our employees are undergoing further company training in order to prevent such mishaps from happening again. If there is anything else we can do for you now or in the future, please do not hesitate to let us know.

Thank you for your cooperation and understanding.

Yours sincerely,

Sandy Fei

Customer Service Manager

我们高兴地从您的来信中得知…… We are happy to learn from your letter that...

From your letter we have learned that...

我们很遗憾地从您的信中得知……We regret to learn from your letter that...

We are really sorry to learn from your letter that...

我们为我们的差错向您表示真诚的歉意。We would like to offer our sincere apologies for the mistake. *"从内心发出的歉意"，用sincere apologies表示。

得知……真是太好了。It is nice to know that.../ It is nice to learn that.../ It is nice to hear that...

为……我们很遗憾。It is regretted that.../ It is regrettable that...

第一段落 边陈述写信目的，边设定整体，英语商务书信格式范文。

英文邮件范文1 My family Hello, I’m ___. I have a very happy family. My mother is a worker. How old is she? Guess! She’s thirty-five, she like zebras. On Saturdays and Sundays, she likes swimming。

随信附上…… We will enclose... *enclose "装入信封"。

随信附上……的复印件 We are enclosing a copy of...

……复印件随信一并寄上。 There is a copy of... attached to this letter. *attach 有附上"大件的东西和主要东西"的语气，商务英语投诉信英语作文模板。/ Attached，please find...

范文：（发文单位名称 ） 关于 （发文事由） 的复函（文种）×××:（单位） 关于 （来函的标题） 的来函收悉。 （有关工作） 计划，经（单位）上报已下发到 （有关单位货部门） 。关于 （具体计划或工作问题）。

附上了你要的…… Attached you will find...

附寄在内的是一份……的复印件。Enclosed is a copy of.../ Enclosed，please find...

几个月前，我们曾就……事给您写了一封信。Some months ago we wrote you regarding... *regarding "关于……"。

就……事我们至今没有得到您的回音，英语商务信函书写范文。 So far，we do not seem to have received word from you... *催促什么事情时。

如果在1998年12月1日前还得不到您的回音的话，…… If we do not hear from you by December 1，1998...*语气有些严厉。

有关……事，我们还未收到您的任何回音。So far，we have not received word from you... *so far "至今为止"。/ So far，商务英语范文，we have not received any word from you...

●因回复迟了而表示歉意