售后情景模拟对话范文英语6篇思维导图

Dear xxx, As we all know, it's the busiest part of the shopping season and thelogistics companies are running at maximum capacity.

Your delivery information has not been updated yet, but don't worry- we will let you know as soon as an update is available. Thank you for your patience!

Hello, xxx, The tracking information shows that you have received your order! Pleasemake sure your items have arrived in good condition and then confirm satisfactory delivery.

If you are satisfied with your purchase and our service, we will greatlyappreciate it if you give us a five-star feedback and leave positive commentson your experience with us!

If you have any questions or problems,please contactus directly for assistance, rather than submitting a refundrequest. We aim to solve all problems as quickly as possible! Thanks!

跟买家之间的沟通能够更好的提升服务质量，让买家感受到卖家的体贴、诚意，还能够直接减少纠纷的产生。中国俗语说得好，"什么事情都是可以谈的"，如果我们很好的利用我们的沟通方式，结合我们客观的优质产品和服务，定能大力提升交易量以及买家的回头率。尤其在当前物流情况紧张的情况下，与买家的沟通能够有效的降低纠纷率。

文末彩蛋

分享一个开发信小技巧

应用场景：用已经成交的客户，专门开发当地的市场

比如做平衡车的，在柏林有合作一个客户C，对柏林有一定了解基础，知道有其他2家知名企业A和B，那就可以专门开发柏林地区做平衡车的客户

然后邮件内容可以这样写：

我是B,C,A几家的供应商，知道您也在柏林做xx产品的销售，也许可以了解下我的产品，我的优势是：

Hello, xxx, Due to the overwhelming demand for logistics this shopping season, the original dispatch has failed.

Don’t worry! We have already dispatched your order with a differentlogistics company. You can track the new delivery of your order here: .

We have also extended the time period for you to confirm delivery.

If you have any questions or problems, contact us directly for help.

Hello, xxx, If you haven't received your order yet, please don't worry. We just checkedthe tracking information and it's on its way!

Don't worry about your money or your purchase either – if you do notreceive your package, we will resend your order, or you can apply for a fullrefund.

If you have any questions or problems,contact usdirectly for help.

Hello, xxx, We have checked the tracking information and found your package isstill in transit. This is due to the overwhelming demand for logistics thisshopping season.

We have also extended the time period for you to confirm delivery.

If you have any questions or problems,please contactus directly for assistance, rather than submitting a refund aim to solve all problems as quickly as possible!

Hello, xxx,

We are happy to tell you we have dispatched your order! You cantrack its progress with the following tracking number: xxxxxx

You can also track the delivery of your order yourself here: .

It usually takes about 30 days for your order arrive, but as this isthe shopping season, the logistics companies are very busy and some orders maytake slightly longer to arrive.

If you have any questions or problems, contact us directly for help.