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2023-03-07 23:36:50

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售后流程

树图思维导图提供售后流程在线思维导图免费制作，点击“编辑”按钮，可对售后流程进行在线思维导图编辑，本思维导图属于思维导图模板主题，文件编号是：a157c59b93ce1ce1e5277fabdae2521b

售后工作流程英文

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思维导图大纲

售后流程思维导图模板大纲

物流导致的

1.破损

暴力运输

1.表示·抱歉, 先向客户表明我们发货前都是质检过并包装的很好（附打包图）同时请客户提供·图片，我们向物流公司反馈并要求他们改进，询问多少数量 ①马上补发 ② 下个订单补给他 ③ 部分退款自己看情况

We are sorry for the inconvenience caused to you. We have undergone strict quality inspection before shipment. This damage was caused by violent transportation. Can you provide us with pictures or videos of damaged products? So that we can feed back to the logistics company and ask them to improve. Can you tell us the amount of damage? We can send replacement or arrange a partial refund for you

打包不当--玻璃瓶没有内衬等

We are sorry for the inconvenience. We are willing to reissue the damaged products for you dear, and will use stronger packaging to avoid such problems. Thank you for your understanding and apologize again。

少数量？

1. 询问箱子有没有破洞破损？ 2.道歉 +与仓库核实+ ①补发产品 ②退款

sorry for this dear, could you help us check whether the package you received is damaged? At the same time, we are also checking the quantity with our warehouse. We are willing to arrange reissue in your next order. Do you agree with our solution?

同意

thank u for ur understanding， we will ido better and better in the future

不同意

直接补发

we can refund the money for damaged product ( 金额) to u, do u agree with this? sorry for this again

同意就退款

产品质量问题

1.颜色色差？

2. 内料脏？

3.涂不上色？

4. 眉胶发白？

5.其他问题

物流时效问题

hi dear, we sent out parcel on time, i inquired logistics company，they said the peak season so will have a litte delays, could u wait for 天数？ thank u for ur patience，i will pay attention to logistics information， i will inform u when there have updates

愿意等

感谢理解

不愿意

情绪非常不好？

催物流公司+安抚，适当补偿也可

1. 根据具体的问题给出具体的解释，①色差可以说每批色粉不一样，②内料问题反馈给仓库，看下批次，给客户补偿 ③ 涂不上色，看下批次是否是有问题的批次，补发 4. 眉胶问题可以提出来问下，发白是因为密封不好，与空气接触会发白，需要客户使用后·盖紧思维导图模板大纲

流程要做到闭环思维导图模板大纲

不管什么问题，最终点都是主动帮客户解决问题，做好售后思维导图模板大纲