英语回复投诉信范文通用9篇思维导图

Thank you for your letter alerting us to the problem you have been having with our store in Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.

I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly.

I wish you an enjoyable holiday season.

Dear Manager: I brought a digital camera in your store last month. The bad thing is that the camera has some problems, which makes me very sad. So I ask you to give me a new one or return it.

I hope you can give me a reply like you can Li Hua XX XX.

中文翻译：

Dear Sir/ Madam:

We fully understand the situation, and we admit its our mistake, please accept our sincere apology to you. Here is the solution........ if you disagree please do let us know and we.

will do our best to find the best solution for you. We thank you for your kind concern and letter with which we can promote ourselves,with which we can approach to the perfect.

Wish you all the best

yours,

Note: for this part, you can write a complaint letter in a few minutes according to the following situation: you are in sun Appliance bought an air conditioner and installed it the other day, but you found that the fan was too much noise when the machine was running. You asked the store to send a representative to check. You should write at least a few words but no more than words.

Don't sign your own name at the end of the letter. Use Li Ming instead. You don't need to write your address.

December, dear Sir or Madam, I'm writing to complain The quality of an air conditioner I bought from solar electric company is not good. To be frank, I always like this air conditioner from one of your chain stores on December 4 (serial number at first, the machine worked well, but ten days later, there was a problem that bothered me: the noise from the fan was so loud that I couldn't sleep well at night. What's worse, the heating didn't work well, and this machine began to leak recently.

Its poor quality almost destroyed my previous impression of your products. I strongly suggest sending a repairman to my house to repair it immediately. I don't know if you can't find out the exact cause of the problem as soon as possible, I'm afraid I will ask for a full refund or a new air conditioner.

If you have any questions, please feel free to contact me, looking forward to your sincere reply, Li Ming.

中文翻译：

Dear Sir,You have expressed your frustration andirritation with the city library over the past oneyear.

尊敬的先生，您来信表达了您在过去一年里对市图书馆的失望和气愤。

There are usually long lines waiting for assistanceand for use of the computer card catalogue.

说等待帮助和使用电子卡片目录总是要排长队。

To avoid crowded conditions, we propose that youuse the library during off-peak hours.

为了避免这种拥挤状况，我们建议您避开图书馆开放的高峰时间。

You should have no trouble getting help and using the card catalogue during the followingperiods: 11:30 am to 2:30 pm; 5:30 pm to 7:30 pm.

在11：30—14:30和17:30-19:30的时段里，您能方便地得到帮助和使用电子卡片目录。

The rest are our busiest times.

而其他时间段就是我们最繁忙的时候了。

We always appreciate hearing your comments on the library.

我们一如既往地愿意听取您对图书馆的意见。

Please let us know how you think this is working out.

请来信告知这条建议是否奏效。

Yours faithfully, Li Ming

您真诚的，李明

Dear Rob,

I just finished checking all detail on this case, sorry for the late reply.

As usual, the labels always be approved by the China office before its mass production. Nobody noticed this mistake as sku# on the original file is not correct. Anyway, I will make new correct labels to you immediately and send them via DHL at our account. So, can you help rework at your side? Hope it can be workable for you!

We really learn a lot from this experience, will be more careful in the future orders.

Thanks and best regards.

Dear Rob

I am very sorry for my delay reply about the complaint of incorrect label

We extend our apologies for the inconvenience this matter has caused you。

I have made enquires within these two days after we back to work and found that the problem was caused by we copy the wrong sku code from the specification, and doesn't noticed the sku code was wrong that all orders of tp0761 are attached the wrong label and have been delivery to uk before our holiday. However, I can assure you that we have taken steps to make sure that this kind of situation cannot arise again.

We will prefer you rework them on site and the replace label will send you by DHL soon Could you please advice how many pcs of inner box label or outer label you need and advise the rework cost. we will learn this as a lessen and sincerely hope that you can consider if possible to cancel the rework cost if not too much. Because we had lose much money due to jacuzzi doesn't payment one time.

I suppose 906pcs of inner label and 120 pcs of outer label is ok;

I am looking forward to hearing from you.

Best regards

Dear Sir/Madm:

Thanks for your letter, from which we understand the situation. We are so sorry for our imperfect service,hope you could kindly forgive us. We look forward to serving you again.

with more satisfied service. Again please accept our sincere invitation and we will be waiting for your soon arrival.

with all our best regards and wishes!

yours,

回复邀请函01-28

Dear sir, you have expressed your disappointment and resentment towards the Municipal Library in the past year. In order to avoid crowded environment, there are usually long queues waiting for assistants and using the computer card catalog. We suggest that you use the library during off peak hours.

During the following periods, you should be able to get help and use the card catalog without any difficulty: from morning to afternoon, from afternoon to afternoon::: the rest of the time is our busiest time, we thank you very much for your attention to the library Library's opinion, please let us know how you think this is to achieve your faithful purpose, Li Ming.

中文翻译：