投诉函范文(优选十一篇)思维导图

上海悦途旅行社：

我们是贵社组织的20xx年9月18日至20xx年9月21日，"上海世博，苏州+乌镇，杭州双动四日游"旅行团的成员。由于贵社梁岩峰导游不负责的行为，给我们的此次旅游留下了无限的遗憾，因此，我们决定投诉，维护我们的权益。我们投诉的内容及理由如下：

投诉人：

如何处理用户投诉？

当客户暴跳如雷打来电话，抱怨对服务不满时，你将如何处理？可能每个人面对这种情况处理的方法也不尽相同，由于我负责了多年用户投诉受理工作，借此分享一下处理用户投诉的方法和感受。

用户投诉其实并不可怕，这是用户给了我们改正、改进的机会，证明用户还不想放弃这个合作伙伴。

本文通过两方面来讲解如何处理用户投诉？

1、处理用户投诉的步骤

2、处理用户投诉的技巧

1、要处理好用户投诉，必须要有良好的心态，要学会控制自己的情绪

2、无论通过电话沟通还是现场处理，要有诚恳的态度，客户会感受到你的真诚

3、学会认真、用心倾听，倾听在处理客户投诉过程中是至关重要的，是有效沟通的前提

4、要有足够的耐心

5、要有同理心，急用户所急

6、遇到难缠的客户，采取通用的解决方案，但有的客户就坚决不卖帐，这种客户就需要耐心劝说，多花些时间与他沟通，把公司情况详细告知客户，让他了解公司的规定，同时在语言上要表示非常理解他的感受，最重要还是要快速反应解决用户所急。

7、当然处理用户投诉人员还要具备较好的说服能力

Dear Manager:

Two weeks ago, I was walking along the street when I saw your a traffic advisement and I stepped into your 't find the domestic by your salesman's sweet words,I spent 2000Yuan and bought a I took the new fridge couldn't wait a minute and make it work went on quitely well until yesterday. I open the door of fridge as usual, however, a wave of hot smell air is newly- bought fridge didn't produce cold but hot foodcooler has gone can be worse hope you can do with the matter ASAP. My telephone number is 5256745. I am waiting for your reply.

A consumer.

Angel

Dear Sir or Madam,

I bought an electronic dictionary from your online store on January 1st,but I found it has some problems after using it for a short period of time.

To begin with,the battery needs recharging after a mere 2 hours of means that I need to carry my charger with me when I go out for a addition,the buttons on the electronic dictionary are so small that it is nearly impossible to type anything with find this to be completely unacceptable.

Therefore,I would like to either change the electronic dictionary for another model that works well or a full help is greatly appreciated.

Yours sincerely,

Zhang Wei

Dear Mr。 Chang:

On September 10， our order for 280 women's cotton sweaters was duly received， but we regret to say that 40 cotton sweaters in white color were seriously soiled。

We had the case investigated immediately， and the result shows the damage was due to improper packing， for which the suppliers are definitely responsible。

Needless to say， we have suffered a great loss from this， as we cannot sell the sweaters in this condition to our customers。 We ask you to conduct investigation at your end and reply to us。

Sincerely yours，

Li Ming

看过投诉信英文范文 的人还看了：

Dear Sir or Madam,

I am writing to make a complaint against your bad delivery service.

I’m afraid that the enclosed CD player doesn’t is the third one I’ve got to return this month.

Other than the three I’ve had to return recently,I’ve always found your products to be would be grateful if you could send a replacement and refund my postage.

I look forward to your reply and proper resolution of my problem,and will until the end of this week before seeking help from a consumer protection agency or the Better Business contact me by the address on the envelope or by phone at 6668888.

Sincerely,

Wang Hua

各省市市区人民、市、市政协、市：

投诉举报：

投诉：

联系人：

联系：

Dear Manager,

Last weekend,I bought a mobile phone of your company`s on the I find out some serious quality problems of this mobile phone.

First of all,I can`t use this phone to send short messages to my family members or my friends,what is more,mobile phone doesn`t ring when I am making a call.

Secondly,this type phone has been sold who bought your company`s phone can`t find any way to exchange a new phone.

What`s more,the type of your company`s phone is more advanced than other mobilephone` in Chinathere isn`t any suitable spare part of mobile phone,we can`t get it fixed!

All in all,it is said that "customer First".So you must try your best serve for your you should send a new mobile phone to me in a short `t put off your action,customers who bought your company`s phones just like me,we are angry!

Yours,

Bumanyi

尊敬的公司领导：

Dear Sir,

I am writing to let you know the deplorable attitude of one of your staff member. I received my telephone bill for the previous month from you and thought there were some errors in calculation: I had been overcharged for two overseas calls.

However, when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Needless to say, such a way of dealing with customers is unacceptable.

I would like to suggest that the girl in question should be disciplined, and instructed on the proper way to deal with clients. And I hope she can make formal apology to me.

An early response will be appreciated.

Sincerely yours,

Donna

Dear Sir or Madam，

I used to be a faithful customer of your shopping center for the past years and most of the time i enjoy my experiences of shopping here。However，today i wae irritated by one of your salesman。

Today，i was trying to choose some T—shirts suitable for me，but the first several T—shirts i tried were not my style。Therefore，i ask him if there are more ones that can be recommended by him。Unexpectedly，he was so impatient and said rudely，"How do i know what you like"。I was hurt。

With this letter，i hope i can draw your attention to the flaws in your sales service，which should be improved immediately。

Yours,