商务英语高级写作范文推荐5篇思维导图

Email with Short Personal Greeting

带简短个人问候的电子邮件

Dear Mr Johnson

I am sorry not to have replied sooner to your letter of 25 October regarding the book English and Commercial Correspondence. My Export Director is in France on business. As I am dealing with his work as well as my own, I am afraid my correspondence has fallen behind.

Whether this book should be published in hardback or paperback is a decision I must leave to my Editorial Director, Jane Green. I have forwarded your message to Jane, and I’m sure she will contact you very soon.

I hope you are keeping well.

With best wishes

Cancellation of Order through Delay in Delivery

延迟交货取消订单

Subject: Order number 8546 dated 18 August

Dear

When we placed this order, we stressed that we needed delivery by 4 October at the latest.

We have already written to you twice reminding you of the importance of prompt delivery. However, as you have been unable to deliver these goods on time, we left with no choice but to cancel the order.

These goods were required for shipment abroad, and as the boat by which they were to be sent sails tomorrow, we have no means of getting them to our client in time for the exhibition for which they were required.

Please acknowledge this cancellation.

Email Including Agenda

包括议程的电子邮件

Subject: Operations Meeting 14 July 1030

Hi all

The next monthly Operations Meeting will be held in the Conference Room at 1030 hours on Monday 14 July.。

The agenda will be:

1. Apologies for absence

2. Minutes of last meeting

3. Matters arising from the minutes

4. New brochure (Suzanne Sutcliffe)

5. Annual Dinner and Dance (Mandy Lim)

6. New branches (Doug Cowles)

7. Far East Trip (Sally Yap)

8. European Telecommunications Conference (John Stevens)

9. 5th Anniversary Celebrations (Mark Lim)

10. Any other business

11. Date of next meeting

Complaint

Dear Sirs

We have recently received several complains. The pens are clearly not satisfactory, refund the purchase price.

The pens are part of the batch of 500 supplied against our order number 8562 dated 28 March. This order was placed after your representative left a sample pen with us, which we found to be very good quality. We have compared the performance of this sample with that of a number of pens from this batch, and there is little doubt that many of them are faulty – some of them leak and others blot when writing.

The complaints we have received relate only to pens from the batch mentioned. Customers who bought pens before these have always been pleased.

We wish to return the unsold balance, amounting to 377 pens, and to have them replaced with pens of bought pens of better quality.

Please let us know what arrangements you wish us to make for the return of these unsuitable pens.

Yours faithfully

Reply (Accepting Complaint)

Dear

Thank you for your email regarding faults in the pens supplied to your order number 8562. We have been very concerned about this and are glad that you brought this to our notice.

We have tested a number of pens from the production batch you mention and agree that they are not perfect. The defects have been traced to a fault in one of the machines, which has now been rectified.

Please arrange to return to us your unsold balance of 377 pens. We will be happy to reimburse you for the cost of postage. We have already arranged for 400 pens to be sent to replace this unsold balance. The extra 23 pens are sent with our compliments. You will be able to provide free replacements of any further pens about which you may receive complaints.

Once again, our apologies for this inconvenience.

Best wishes

Alternative Reply (Rejecting Complaint)

Dear

We are sorry to learn from your letter of 10 May that you have had difficulties with the pens supplied to your order number 8562.

All our pens are manufactured to be identical in design and performance, and we cannot understand why some of them should have given trouble to your customers. It is normal practice for each pen to be individually examined by our Inspection Department before being passed into store. However, from what you say, it would seem that a number of the pens included in the latest batch escaped the usual examination.

While we certainly understand your concern, we cannot accept your suggestion to take back all the unsold stock from this batch. Indeed, there should be no need for this since it is unlikely that there are a large number of faulty pens. We will gladly replace any pen found to be unsatisfactory, and on this particular batch we are prepared to allow you a special discount of 5% to compensate for your inconvenience.

I hope you will accept this as being a fair and reasonable solution of this matter.

Please give me a call on 4626123 if you have any further questions.

Letter Asking for Sponsorship

要求赞助的信

Subject: ST Training Solutions Annual Dinner and Dance – 10 December 201-.

ST Training Solutions is celebrating its l0th Anniversary on 10 December 201-. We are holding a special event at the Fullerton Hotel to commemorate the occasion with our staff and guests.

In order to make this event special and successful, we are looking for contributions from our valued business partners like you. We hope you can donate gifts or vouchers to be given out to prize winners as door gifts, lucky draw prizes or games prizes.

Please complete the attached contribution form and fax it back to me at 67220739.

If you have any questions, please give me a call at 62348288.

I look forward to a positive reply from you soon.

Many thanks